Answers, and a way to reach us.

Sign in with a one-time password (OTP). You can log in with your mobile number (OTP via WhatsApp), with your child's Scholar ID (after selecting the school), or with your email. Enter the 4-digit code to continue.

Tap "Register a new student", choose the school, then fill in the details (full name, email, Scholar ID, mobile, gender, date of birth, class and division). If the school's online registration is closed, we take your details and the canteen team follows up with you.

Yes. Use "Add Student" to add another child, and switch between children from the Account tab ("Switch Account"). Each child has their own plan, wallet and meal card.

Plans are offered as tiers with durations of one week, one month, three months, six months or one year. A plan gives a meal on each working day (Sunday–Thursday, excluding weekends and holidays). At checkout you'll see the price, VAT, number of days and the start and end dates.

You can pay from your Wallet balance, or online via BenefitPay or Mastercard. Meal purchases default to the Wallet; if your balance is short, you can add money first.

Open Add Money, choose one of the quick amounts (10, 20, 50 or 100 BHD) or enter your own, and pay by BenefitPay or Mastercard. The wallet is credited once the payment is confirmed. The smallest amount accepted is shown on the payment screen.

Yes. Prices shown at checkout include VAT (around 10%) where applicable. The breakdown shows the subtotal, VAT, any discount and the final total.

Use "Don't need food" / the skip calendar to skip that day (or select multiple days). By default you must do this at least 36 hours before the meal. The value of a skipped day is returned as meal Credit (less a small admin fee), not cash.

Eligible skips, pauses and full subscription cancellations issue non-cash Redeemable Credit. You may apply it to eligible plan purchases at checkout; it is separate from Wallet balance and cannot be withdrawn as cash.

Yes. Meal Credit is valid for a period after the related subscription ends (by default 2 months) and is used oldest-first on eligible purchases. After it expires it can no longer be used.

If your plan allows cancellation, cancelling issues the pro-rated value of remaining working days as Redeemable Credit (a plan cancellation charge may apply). Used days are not creditable, and an ended plan has no cancellation credit. For help, contact [email protected].

Yes. Upgrading charges only the prorated price difference; an eligible downgrade issues the difference as Redeemable Credit. Renewing adds the purchased plan to the student's ordered future-plan queue.

Yes. In the Menu tab you can view meals week by week, switch a day's meal option, or swap an item for an alternative. Confirm your changes from the bar at the bottom. Swaps have a cutoff before the meal.

Each child gets a physical NFC card. At the canteen they tap the card to pay from their Wallet. You can view the card, its balance and transaction history in the Meal Card tab.

Yes. You can set how many transactions your child may make each day and a total daily spending limit, and freeze or unfreeze the card from the app. A frozen card cannot be used at the canteen until you unfreeze it.

Your child becomes eligible for a meal card after completing the qualifying wallet recharge set for their school, or after buying an eligible meal plan. Registering alone does not issue a card. Once eligible, the card is printed and sent through the school's own card-delivery process. Contact us with the student's full name and Scholar ID and we will tell you the current stage.

Freeze the card in the app straight away so nobody else can use it. Then contact us with the student's full name, Scholar ID and school, and we will mark the card lost and arrange a replacement with a new card number. Your child's money is held on their account, not on the card itself, so the balance stays safe and works with the new card. Our team will confirm any replacement charge and the expected delivery time for your school.

No. The meal card does not expire and your child can keep using the same card from year to year. Money added to the wallet for an academic year should be used within that same academic year.

Sibling/family discounts (for verified siblings) and any vouchers are applied by the system to eligible purchases and shown as line items on your receipt. Discounts are not exchangeable for cash.

Add allergies from the Account/profile screen. The app then shows allergen warnings on meals. These warnings are advisory only — for serious dietary or medical needs, confirm directly with the school or canteen.

Edit contact details from the Account tab. For security, changing your email or mobile is verified by a one-time password (OTP) sent to you.

Open Invoices from Settings/Account to view and download your invoices. Your plan details screen also shows a payment history and any cancellation refunds.

Online payments are verified and reconciled automatically. If money was taken but the plan/top-up wasn't applied, or you were charged twice, the amount is credited back to your Wallet. If something still looks wrong, contact [email protected] with the date, amount and reference.

Yes. Change the language between English and Arabic from Settings. The app supports full right-to-left Arabic.

Use Feedback or Complaints from Settings/Account to send us your comments or raise an issue and track it. For anything urgent, email [email protected].

We collect only what's needed to run the service and protect it with industry-standard measures. Card details are entered on the payment gateway's secure page and we never store full card numbers. See our Privacy Policy for full details.

Email us at [email protected]. Please include your child's name and Scholar ID so we can help faster.