Clear information comes first
Food allergy safety depends on accurate, current information. Families should share diagnosed allergies and the school’s required care plan through the official channel, then update details whenever medical guidance changes.
Students should also know which foods are unsafe for them, who to ask for help and why swapping food with friends may be risky.
Processes protect people
Ingredient checking, clean preparation areas, separate utensils where required and reliable order identification all reduce avoidable risk. These steps work best when they are routine, documented and understood by everyone involved.
Use the Food City profile carefully
Digital dietary information can improve visibility, but it must match the school’s official medical and emergency process. Review the student profile before ordering and contact the support team when an ingredient or preparation detail is unclear.
Please remember: For diagnosed allergies, medical conditions or individual nutrition concerns, follow guidance from a qualified healthcare professional and your school's official care process.
